It sounds like there may be a technical glitch or a step you're missing that isn’t obvious due to the green ticks. Here are a few things you could try:
Recheck the Information: Sometimes the system may not register certain details correctly. Try going back through all the sections and double-check that everything is filled out properly, and try re-entering the data, including optional fields that may be required.
Photo Requirement: If the participant is over 12, make sure you’ve uploaded the required photo. This is a common issue where the system doesn’t recognize the absence of a photo even though other sections are marked as complete.
Valid ID: Ensure that you've selected a valid form of identification. Sometimes you may have missed selecting one.
Additional troubleshooting steps
Clear Cache or Use a Different Browser: If the problem persists, try clearing your browser cache or using a different browser. This can often fix issues related to the site not updating properly.
Different Device: If possible, try accessing the page on another device, such as a phone or tablet, to see if the issue persists.
Different Email: Sometimes, using a different email address can resolve issues if there's a problem tied to your current one.
PlayFootball Support
Contact Support: If none of these steps work, reaching out to support with your issue might help—they may be able to pinpoint any glitches on their end.